Grievance Officer : Sh. Arun Kumar, Principal Email your grievances at : guptaak66@gmail.com Complaint handling Procedure for Complaint handling is as follows: a) Providing information regarding complaint handling process to all interested parties through publishing of notices on notice boards, institute brochures / websites. b) A complaint box is also put up strategically outside the Administrative Block for receiving any feedback even after office hours. The telephone number of HOD, security and other employees concerning redressal of complaints is displayed prominently on the suggestion box. c) Complaints from the interested parties are recorded in the complaint register. d) All the complaints / feedbacks are acknowledged within one week. e) The complaints are investigated by the committee and resolved at the earliest possible. The maximum time for resolving a complaint is 3 weeks. f) The respective interested party is communicated on the closure of the complaint to ensure satisfaction.